Introduction:
At CCM Valves, customer satisfaction is our priority. We have a clear and transparent refund policy to address product concerns effectively.
Refund Eligibility:
- Defective or Damaged Products: Report issues within 7 days of delivery.
- Incorrect Orders: Contact us if you receive an incorrect item or quantity.
- Unfulfilled Orders: Refunds will be issued if an order cannot be fulfilled.
Conditions for Refund:
- Products must be returned in their original condition, unused, and in the original packaging.
- Proof of purchase is mandatory.
- Shipping costs for returning items are non-refundable unless the product was defective or incorrect.
Process:
- Contact us with order details and proof of defect/damage.
- Await confirmation and approval from our team.
- Approved refunds will be processed within 14 business days.
About CCM